DISCLAIMER

RenMoney has got your back!

We provide various financial services to our customers.  As such, a great deal of confidence is placed in us by our customers in the provision of these services.  We are therefore custodians of key information or data in respect of our customers, and have invested in optimum technology to ensure the safety of such information.

Safety of customers’ information

Certain individuals try to use our name to commit fraud.  In view of this, we are very concerned for our customers.  If you believe you have received a fraudulent communication claiming to come from RenMoney, please contact us directly.  If you were a victim of fraud, you should file a report with your local law enforcement.  We have included some examples of scams below so you can be aware.

Phishing

Certain individuals may attempt to obtain your personal financial information by suggesting you will experience an unfortunate event, or miss an opportunity such as a prize or an award, if you do not supply them with your personal information immediately.  Do not provide financial information to anyone calling or emailing you.  Unless you initiated the contact, never provide personal information, including your Bank Verification Number (BVN), other bank account details, debit/credit card number or passwords over the phone, email or internet.

RenMoney does not contact individuals to request their personal information.  We will never send you an email or call you claiming we have lost your records or are updating them.  If you are unsure whether a RenMoney communication is legitimate, please visit our website by directly typing in the website address www.renmoneyng.com instead of using any link provided in the email.  When in doubt, a safe alternative is to contact us directly, via e-mail at report@renmoneyng.com or telephone on 01 631 0700 or 01 277 2400.

Here’s how it works

  • You receive an unsolicited email appearing to be from a legitimate company. A typical phishing e-mail will give you a fake reason, such as a security breach or contest, to trick you into providing your personal information.
  • The email will often include a reason that urges you to click on a link that takes you to a fake website.
  • That fake website will look authentic by copying the brand name and logo of the real company. This fake site will ask you for personal information such as bank account details, debit card numbers, passwords, date of birth, etc.

While you may think you are giving your information to a valid company, you are providing it to a fraudster.

Recruiting

There are individuals who use RenMoney’s name and trade marks in e-mails and on websites in an attempt to solicit fees from interested job seekers.  Some examples of these fees are placement fees or processing fees.  RenMoney does not use recruiting or placement agencies that charge candidates an upfront fee of any kind.

Occasionally, RenMoney does employ recruiting or placement agencies to help us identify candidates for specific employment within RenMoney.  If you are contacted by a legitimate recruiting or placement agency, there should be no charge to you, the job-seeker.

Fraudulent loan offers

There are individuals impersonating or claiming to be agents/representatives of RenMoney offering loans to members of the public. These loan offers usually quote fixed interest rates and have unusual business contact information usually consisting of mobile phone numbers.

Please note that all RenMoney communication shall include our logo, information on our financial products, negotiable interest rates and our contact information including our phone numbers  01 631 0700, 01 277 2400 and  070073666639; and our website address www.renmoneyng.com.

If you receive what you believe is a fraudulent loan offer, please email us at report@renmoneyng.com.

Other Scams

Increasingly, fraudsters prefer wire transfers as the method of payment for numerous consumer fake-cheque scams.  RenMoney will never send you a cheque and simultaneously ask you to send back a portion of that money via wire transfer or cash delivery service.  Additionally, RenMoney will never enter you into a promotion such as a contest or giveaway without your express consent.  If you win a promotional prize, RenMoney will not charge you a fee to send the prize to you.

How to identify fraudulent communication

  • The perpetrators will often ask recipients to complete bogus documentation, such as application forms, terms and conditions, etc. The RenMoney logo, if used by the perpetrator, is often featured on the documentation without authority.
  • There is an early request for personal information such as address details, date of birth, CV, passport details, bank details, etc.
  • E-mail correspondence is often sent from (or to) free web-based e-mail accounts such as Yahoo.com, Yahoo.co.uk, Gmail.com, Googlemail.com, Live.com, etc.
  • The perpetrators frequently use mobile telephone numbers instead of official company numbers which can be checked on our website under “Contact Us”.
  • The perpetrators may even offer to pay a large percentage of the fees requested and ask the candidate to pay the remaining amount.
  • There is an insistence on urgency.