We promise to be guided by the following core service principles:
i) All our products and services comply with relevant laws and regulations of Nigeria.
ii) We will explain and help you understand the financial benefits of our products and services that you are interested in, how they work and the risks involved.
i) We will treat all your personal information as private and confidential and ensure the safety and security of the usage of your information. Your personal information will not be revealed unless otherwise authorized by you or required by law to do so.
ii) We will not use your personal information for our own marketing purposes if you inform us that you object to this practice.
i) We will act fairly and reasonably towards you in a consistent and ethical manner.
ii) We will as far as possible not discriminate against age or gender and will make available products and services based on clearly defined market segmentation of our target market which directs all our communications as an organization.
iii) We will establish a clear set of procedures to ensure that any dispute between us will be resolved fairly and quickly.
i) We will cooperate as an industry so that you enjoy secure and reliable services and payment systems you can trust.
ii) If you are a supplier, payments due to you will not be unduly delayed and will be paid in line with the terms and conditions in your offer letter from us.
i) We will provide you with clear, relevant and timely information to help you make an informed decision about our products and services. Where applicable, a set of terms and condition relating to each product or service will be made readily available to you with all the fees, charges, penalties and relevant interest rates, your liabilities and obligations relevant to the loan with us.
ii) We will inform you through various channels of available products and services. With which you can contact us for information or provide feedback.